At Careful Cart Packers & Movers, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing our website or engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to better serve you:

• Personal Information: Name, address, phone number, email address, and identification documents when required for verification or documentation.
• Service-related Information: Pickup and delivery addresses, inventory of items to be moved, and special handling instructions.
• Payment Information: Billing address, payment mode, and transaction details (Note: we do not store card or banking credentials).
• Website Usage Information: IP address, browser type, device information, pages visited, time spent on the site, and cookies (see Section 7).

2. How We Use Your Information

Your information is used strictly for the purposes of fulfilling and improving our services:

• To provide packing, moving, and transportation services as requested.
• To confirm bookings and communicate about your service status.
• To send invoices, payment reminders, and receipts.
• To respond to queries, complaints, or customer service requests.
• To personalize your user experience and optimize our website.
• To comply with legal obligations and prevent fraud.

3. Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances:

• With service partners or agents for transportation, packaging, or warehousing support.
• With payment gateways or banks for processing authorized transactions.
• With government authorities when required by law, such as for tax or law enforcement purposes.
• With insurance providers if you opt for transit insurance through us.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmitted via our website.
• Restricted access to personal information among employees and contractors.
• Regular review and updates of our data handling procedures.

However, no internet-based transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. After this period, your data is securely deleted or anonymized.

6. Your Rights and Choices

You have the right to:

• Access your personal data that we hold.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent or object to certain data uses (such as marketing).
• Request deletion of your personal data, subject to legal and operational considerations.

To exercise these rights, contact us at [email protected] or use the contact form on our website.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device to collect information such as:

• Your browser and device type.
• Pages visited and duration on site.
• Referral source and navigation patterns.

You can choose to disable cookies through your browser settings. Please note, disabling cookies may affect website functionality.

8. Third-party Links

Our website may contain links to third-party websites such as insurance providers, tracking tools, or payment gateways. These sites are governed by their own privacy policies. We are not responsible for the practices or content of these external websites.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information, please contact us immediately so we can delete such data.

10. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our service offerings. All updates will be posted on this page with a revised effective date. We encourage users to review this policy periodically.

11. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.